Implemented and delivered LQA standards to every guest in daily operation.
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¡¤ Honesty is a work basis, ensure implement on work with honesty all times.
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¡¤ Knowledgeable about all events and information of the immediate and surrounding area, while provide new information for maintaining a library of relevant information.
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¡¤ To be efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the hotel.
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¡¤ Strictly to follow all Concierge Policies and Procedures are adhered.
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¡¤ Directs guests and visitors to any of the Hotel¡¯s facilities.
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¡¤ To keep the cleanliness of the Concierge counter, equipment and storage, and responsible for the maintenance of all Concierge equipment.
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¡¤Implement that all information requested by the local police authorities are adhered.
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¡¤Patrol around designated area to ensure safety and security.
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¡¤ Welcome hotel guests and direct them to the parking lot.
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¡¤ Advice and direct guests and vehicles which blocked the front entrance and driveway to ensure smooth traffic flow.
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¡¤Politely farewell guests when they are exiting. Randomly check suspicious persons and items with courtesy.
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¡¤ Advice guests not to carry dangerous, flammable, explosive items while entering the hotel. If necessary, deposit items to the Security Department.
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¡¤ Enhance the night patrol and increase alertness at entrance, when find drunk guests, notify the monitoring to follow-up
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¡¤ Coordinate and work closely with Fire Control officer.
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¡¤ Responsible for self-mistake breach of duty discipline and misconduct.
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¡¤ Maintain a good daily working performance report.
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¡¤ Carries out any other reasonable duties and responsibilities as assigned.
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¡¤Recognize guests, acknowledge their arrangement, and engage with them in a polite way at any possible moment.
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¡¤Maintaining good customer relationship. Implement for the provision of friendly and efficient service to all guests.
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¡¤Remains observant and responds to each guest who approaches the reception/Front Desk.
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¡¤Full utilization of all kinds of system to embrace guest experience
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¡¤Consistent to keep with high preference, initiative, and hospitality service attitude.
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¡¤ Focuses on the stay experience for ALL members.
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¡¤ Diploma or Degree preferably in hospitality or related field
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¡¤ Relevant experience in a similar position in a renown international hotel brand
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