RESPONSIBILITIES AND MEANS 责任和方法
The Front Desk Supervisor is responsible and accountable for all operations in relation to the Front Desk area of the Hotel whilst on duty. All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality. You should strive to provide the most comprehensive and accurate information, to telephone callers, guests and other staff and Departments of the Hotel.
前台主管在当班期间要对所管辖的前台接待的运作负责。输入电脑的资料，日常登记资料和有关预订的统计资料必须有较高的准确性。你必须为打电话的人，客人和饭店其他部门的员工提供全面的和正确的信息资料。
ADMINISTRATIVE RESPONSIBILITIES行政职责
The PMS computer system contains a comprehensive guest history option, and it is the responsibility of the Front Desk Supervisor to ensure that hotel has the best, most accurate and most personalized individual guest histories.
PMS电脑系统中保存有全面综合的客史资料，前台主管要对酒店的客史档案负有责任。以确保客史档案是最好的、最准确的。
Responsible to ensure that all information relating to a reservation is keyed correctly into PMS and is having the highest quality, and errors are kept to an absolute minimum. This practice will allow the production of true and correct statistical information, which will in turn enhance the overall Hotel operation.
要负责所有的预订资料准确地输入PMS电脑系统中。要将错误减少到最少。准确真实的统计资料将保证整个饭店的正常运转。
Be concerned with staff discipline and staff performance and help to develop skills for all
staff within the section.
监督管理员工的日常工作并帮助本岗位员工提高工作技能。
TECHNICAL RESPONSIBILITIES 技术职责
Responsible for advising relevant Senior Management of all incoming VIP guests so that special requirements that may need to be attended to are actioned accordingly.
要负责向上一级管理人员汇报所有即将抵达的重要客人的情况，以便能够进行特殊的安排。
Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
确保所有客人的询问和要求能够得到及时、热情、友好的帮助。
To ensure that all telephone inquiries are provided with concise information concerning the services and facilities provided by the Hotel.
确保为所有的电话查询提供有关饭店服务和设施的简要信息。
Responsible for ensuring that clear and constant communication lines are kept with all staff, areas and other Departments.
负责确保同所有员工，区域和其他部门保持良好的沟通。
To acquire, through training provided, a thorough working knowledge of the following;
通过培训，要获得以下工作知识:
PMS system
饭店的办公电脑系统
Telephone systems
电话系统
Ensures that you are completely aware of the complete range of services and facilities that hotel will provide to its guests and visitors.
确保非常清楚酒店为客人和来访者所提供的服务和设施。
Ensures that the Front Desk area is not left unattended at any time whilst on duty.
在当班时要保证前台接待任何时候不会空岗。
To be completely aware of the Fire and Emergency procedures of hotel, and the Front Desk’s responsibilities in an emergency.
了解酒店的消防和安全程序，并要负责前台的安全。
Ensures that at all times your personal presentation is immaculate and your clothes or uniform is in line with relevant Front Office and Hotel uniform or clothing codes.
在任何时候要确保你的个人表现完美无缺，并且你的穿着或者制服要符合前厅部和饭店的
有关要求。
Maintains and be aware of the importance of guest recognition.
要知道识别客人的重要性。
Ensures that you as Front
工作地区:贵阳市观山湖区
招聘类型:全职
专业要求:酒店管理类、服务专业或旅游管理专业；
The Front Desk Supervisor is responsible and accountable for all operations in relation to the Front Desk area of the Hotel whilst on duty. All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality. You should strive to provide the most comprehensive and accurate information, to telephone callers, guests and other staff and Departments of the Hotel.
前台主管在当班期间要对所管辖的前台接待的运作负责。输入电脑的资料，日常登记资料和有关预订的统计资料必须有较高的准确性。你必须为打电话的人，客人和饭店其他部门的员工提供全面的和正确的信息资料。
ADMINISTRATIVE RESPONSIBILITIES行政职责
The PMS computer system contains a comprehensive guest history option, and it is the responsibility of the Front Desk Supervisor to ensure that hotel has the best, most accurate and most personalized individual guest histories.
PMS电脑系统中保存有全面综合的客史资料，前台主管要对酒店的客史档案负有责任。以确保客史档案是最好的、最准确的。
Responsible to ensure that all information relating to a reservation is keyed correctly into PMS and is having the highest quality, and errors are kept to an absolute minimum. This practice will allow the production of true and correct statistical information, which will in turn enhance the overall Hotel operation.
要负责所有的预订资料准确地输入PMS电脑系统中。要将错误减少到最少。准确真实的统计资料将保证整个饭店的正常运转。
Be concerned with staff discipline and staff performance and help to develop skills for all
staff within the section.
监督管理员工的日常工作并帮助本岗位员工提高工作技能。
TECHNICAL RESPONSIBILITIES 技术职责
Responsible for advising relevant Senior Management of all incoming VIP guests so that special requirements that may need to be attended to are actioned accordingly.
要负责向上一级管理人员汇报所有即将抵达的重要客人的情况，以便能够进行特殊的安排。
Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
确保所有客人的询问和要求能够得到及时、热情、友好的帮助。
To ensure that all telephone inquiries are provided with concise information concerning the services and facilities provided by the Hotel.
确保为所有的电话查询提供有关饭店服务和设施的简要信息。
Responsible for ensuring that clear and constant communication lines are kept with all staff, areas and other Departments.
负责确保同所有员工，区域和其他部门保持良好的沟通。
To acquire, through training provided, a thorough working knowledge of the following;
通过培训，要获得以下工作知识:
PMS system
饭店的办公电脑系统
Telephone systems
电话系统
Ensures that you are completely aware of the complete range of services and facilities that hotel will provide to its guests and visitors.
确保非常清楚酒店为客人和来访者所提供的服务和设施。
Ensures that the Front Desk area is not left unattended at any time whilst on duty.
在当班时要保证前台接待任何时候不会空岗。
To be completely aware of the Fire and Emergency procedures of hotel, and the Front Desk’s responsibilities in an emergency.
了解酒店的消防和安全程序，并要负责前台的安全。
Ensures that at all times your personal presentation is immaculate and your clothes or uniform is in line with relevant Front Office and Hotel uniform or clothing codes.
在任何时候要确保你的个人表现完美无缺，并且你的穿着或者制服要符合前厅部和饭店的
有关要求。
Maintains and be aware of the importance of guest recognition.
要知道识别客人的重要性。
Ensures that you as Front
工作地区:贵阳市观山湖区
招聘类型:全职
专业要求:酒店管理类、服务专业或旅游管理专业；
职位类别： 前厅宾客关系主任
举报温馨提示
- 所在地区：贵州-贵阳市-
- 联系人：宋德智
- 手机：会员登录后才可查看
- 邮箱：会员登录后才可查看
- 邮政编码：
工作地址
- 地址：中国贵州省贵阳市观山湖区金融城一期4号楼
