OS Buy & Sell Partner Management, Customer Service Delivery This OS Buy & Sell Management role of Customer Service Delivery team is expected to lead Outsource Buy & Sell team to achieve ebay’s target/requirement in the Greater China region.Buy & Sell team provides service in three channels (phone/chat/email), focusing on general inquiry support and aiming to provide the quickest, easiness and simplest service to GC customers. Responsibilities:Responsible for team’s daily operation and leading for target achievementFormulate the operation plan and execute it in a high efficiencyInteraction with OS team and IH stakeholders with influenceEnhance customer satisfaction and through continuous optimizationReduce recontact% and transfer% with innovationsDrive and carry out product, policy and process change and ensure OS team readiness in line with customers’ requirementsManage changes and decrease negative impact to operationRequirements:Bachelor degree or above2+ years’ management experience in the field of Customer Service Operations; Call center or e - commerce experience is desiredAdvanced oral and written English skillExcellent Communication skillStrong execution and data analysis skillComfortable with dynamic changes; creative problem solving skills and ability to navigate conflictsPositive and systematical thinking with creativityProject management experience is preferred.
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